Data Controller
Paicla OÜ
Registration no. 17483149
Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115
Estonia, European Union
Email: info@paicla.ai
What data we collect and why
We collect personal data exclusively through the contact form on this website. The data collected may include: full name, work email address, company name, company website URL, phone number, and the content of your message. This data is collected for the sole purpose of responding to your business inquiry.
We do not collect personal data through any other means on this website (no accounts, no newsletter subscriptions, no analytics profiles).
Legal basis for processing
Processing is based on our legitimate interests (Article 6(1)(f) GDPR) in responding to business inquiries we receive. Where you submit sensitive information at your own initiative, processing is based on your explicit consent (Article 6(1)(a) GDPR). You may withdraw consent at any time by contacting us.
Data processors and third parties
Your form submission is handled by Netlify, Inc. (our hosting and form processing provider, headquartered in San Francisco, USA). Netlify processes data under a Data Processing Agreement in accordance with GDPR, using Standard Contractual Clauses for transfers outside the EEA. We do not share your personal data with any other third parties for marketing or commercial purposes.
Cita1 — WhatsApp Business Platform
Paicla OÜ owns and operates Cita1 (cita1.es), an AI appointment-booking assistant for small businesses delivered through the WhatsApp Business Platform and Telegram. Where a business uses Cita1, appointment, contact and conversation data is processed by Paicla OÜ as part of providing the Cita1 service. The full Cita1 privacy notice — covering WhatsApp/Meta data, end-customer data, retention and data-subject rights — is published at cita1.es. This website (paicla.ai) does not itself send or receive WhatsApp messages.
Data retention
We retain contact form data for as long as necessary to respond to your inquiry and manage any resulting business relationship, and for no longer than 2 years from the date of submission, unless a longer retention period is required by applicable law or the nature of an ongoing engagement.
Your rights under GDPR
As a data subject you have the following rights, which you may exercise by contacting us at info@paicla.ai:
Right of access — obtain confirmation of whether we process your personal data and receive a copy.
Right to rectification — request correction of inaccurate or incomplete data.
Right to erasure — request deletion of your personal data ("right to be forgotten").
Right to restriction — request that we limit the processing of your data in certain circumstances.
Right to data portability — receive your data in a structured, machine-readable format.
Right to object — object to processing based on legitimate interests.
Right to lodge a complaint — file a complaint with the Estonian Data Protection Inspectorate (AKI — www.aki.ee) or the supervisory authority in your country of residence.
Cookies and tracking
This website uses Cloudflare Web Analytics, a privacy-focused analytics service. Cloudflare Web Analytics is cookieless, does not fingerprint visitors, and does not track users across other websites. It collects only aggregate, anonymized metrics (page views, referrers, country-level visitor counts, device class) so we can understand how the site is used. Read more at cloudflare.com/web-analytics.
This website does not use Google Analytics, Facebook Pixel, advertising cookies, or any cross-site profiling technology.
The contact form uses hCaptcha (by Intuition Machines, Inc.) as a bot-protection measure. hCaptcha may set strictly necessary functional cookies required to distinguish human visitors from automated bots. These cookies are exempt from consent requirements under the EU ePrivacy Directive as they are technically necessary for the secure operation of the contact form. You can read hCaptcha's privacy policy at hcaptcha.com/privacy.
We store your language preference in browser local storage (not a cookie) so the site remembers your chosen language across visits. This data does not leave your device and is not transmitted to our servers.
Changes to this policy
We may update this Privacy Policy from time to time. The current version is always available on this page. Material changes will be noted with an updated effective date below.
